Vao Beauty combines three unique pillars: 1) Transparent Formulation - we disclose every actual ingredient, 2) Synergistic Engineering - ingredients are carefully calculated to work together effectively, and 3) Protocol Intelligence - our Regimen Builder creates personalized routines for predictable results. Our products are clinical-grade with evidence-based formulations.

We recommend starting slowly with active ingredients:

• Week 1-2: Use products every other day
• Week 3-4: If no irritation occurs, increase to daily AM or PM use
• Week 5+: Can typically use morning and evening as directed
• Always start with a patch test behind the ear before full-face application
• Our Regimen Builder tool provides personalized introduction schedules

Yes, but with caution. Vao Beauty formulations are designed to work synergistically within our own system. If using with other brands:

• Space out application times (e.g., use Vao till desired result, other products after desired result)
• Monitor for irritation, Interferrence with desired result and reduce frequency if needed
• For best results, we recommend using our Regimen Builder for a complete Vao routine

Results vary based on product and concern:

• Brightening products: Initial improvement in 2-4 weeks, significant results in 4-12 weeks
• Anti-aging products: Texture improvement in 2-6 weeks, wrinkle reduction in 6+ weeks
• Texture products: Smoothing effects within 2-3 weeks
• Barrier repair: Improvement in redness and sensitivity within 1-2 weeks
• Consistent daily use is key to achieving optimal results

Shipping times vary by location:

• Local Standard: 24-48 hours delivery
• International Standard: 14-31 business days
• International Express: 5-14 business days
• International Priority: 2-5 business days
• You'll receive tracking information once your order ships

Yes! Vao Beauty ships worldwide to over 100 countries. We offer three shipping options:

• Standard Shipping: Most economical, 14-31 business days
• Express Shipping: Faster delivery, 5-14 business days
• Priority Shipping: Fastest option, 2-5 business days
• Shipping costs are calculated at checkout based on your location
• Please note that international customers are responsible for any customs duties or import taxes

Yes, all orders come with tracking:

• Once your order ships, you'll receive an email, SMS, and Text with tracking information
• You can also log into your account to view order status and tracking
• For international orders: Tracking link to carrier website
• If you haven't received tracking within 48 hours of ordering, check your spam folder or contact contact@vaobeauty.com

We accept multiple payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express
• Mobile Money: MTN, Vodafone, AirtelTigo
• Bank Transfer: Available
• All payments are processed securely through encrypted connections
• We do not store your full payment information on our servers

We offer a 30-day satisfaction guarantee:

• Opened products: Store credit within 30 days if you experience irritation or allergic reaction (proof may be required)
• Defective products: Replacement if received damaged or defective
• Return process: Contact contact@vaobeauty.com to initiate a return
• For hygiene reasons, we cannot accept returns on opened products or products that have been used extensively

For sensitive skin, we recommend:

• Start with: Expert Skin Lightening Soap and Peptide-Cu Barrier Reset Serum
• Patch test: Always perform a patch test behind the ear for 48 hours
• Introduction schedule: Use every 3 days for first 2 weeks, then every other day for 2 weeks, then daily if tolerated
• Always use: Hydra-Plum Sunscreen SPF 50+ to protect sensitive skin
• Our Regimen Builder has a "Sensitive Skin" option that creates a customized gentle routine

We offer multiple support channels:

• Email: contact@vaobeauty.com (response within 24 hours)
• Live Chat: Available on our website during business hours
• Social Media: DM us on any of our social media platform
• For order-related issues, please have your order number ready
• For product questions, include photos if relevant (skin reactions, etc.)

Yes, we offer several ways to try our products:

• Discovery Sets: Curated mini sets of our bestsellers
• With Purchase: Free samples with orders over certain amount
• Starter Kits: Smaller sizes of essential products
• Due to the clinical nature of our formulations, we cannot offer individual sachet samples
• Check our "Bundles" page for current sample and discovery set offerings